Shipping & Returns

Most made-to-order items are prepared within an estimated 2–7 business days after your order is confirmed. Production timing may vary by product, personalization requirements, and order volume.

Delivery estimates combine production time and transit time. Available shipping options, rates, and delivery windows are shown at checkout based on your destination and selected shipping method.

If a parcel is lost in transit or its tracking has not updated for 20 consecutive days under normal shipping conditions, Gearvize will offer a replacement or a full refund.

When tracking is available for the selected shipping service, tracking details are provided after the order has shipped.

Because teamwear may be made to order and personalized with team assets, names, numbers, or other custom details, returns are not accepted for preference changes or incorrect customer-provided information.

If an item arrives damaged, misprinted, materially different from the approved order details, or otherwise defective, contact us within 7 calendar days of delivery with your order number and clear photos. For shipping damage, contact us within 72 hours of delivery.

Eligible issues include an incorrect item or garment, a material printing or placement error, peeling print, a material color difference, visible damage or stains, or a garment measurement that differs from the published size chart by more than 3 cm. For an eligible issue, Gearvize will offer a replacement or a full refund.

An order may be cancelled for a full refund before production begins. After production has begun, only the shipping charge can be refunded.

Requests cannot be approved when the issue results from an incorrect size, address, recipient detail, color choice, or design file supplied by the customer; damage caused after delivery; an undeliverable parcel caused by incomplete recipient information; a parcel not collected for personal reasons; or events outside reasonable control, including natural disasters, political disruption, military control, or other force majeure events.

If an item is unavailable after an order is placed and Gearvize did not notify you in advance, Gearvize will provide a full refund plus compensation equal to 10% of the product price.