Refund policy

Made-to-order teamwear

Gearvize teamwear may be made to order and personalized with team assets, names, numbers, sizes, or other customer-provided details. Please review all order details before submitting.

Eligibility and claim window

Contact us within 7 calendar days of delivery if an item arrives with a qualifying issue. For shipping damage, contact us within 72 hours of delivery. Include your order number, clear photos, and a description of the issue.

Qualifying issues may include a wrong item or garment, a printing or placement error, peeling, a material color mismatch, visible damage or stains, or a material deviation from the published size chart of more than 3 cm. After review, Gearvize may provide a replacement or a full refund.

Non-returnable situations

Because made-to-order and personalized products are produced to your specifications, we do not accept returns or refunds for preference changes or for customer-provided errors, including an incorrect size, address, recipient information, color selection, name, number, or design file.

We also do not cover damage occurring after delivery, parcels not collected for personal reasons, incomplete recipient details, or delays and losses caused by events outside reasonable control.

Cancellations

If you request a cancellation before production begins, you may receive a full refund. Once production begins, changes or cancellation may no longer be possible; where a cancellation is approved after production has started, only the shipping charge may be refundable.

Out-of-stock items

If an ordered item is unavailable and no advance notice was provided, Gearvize will issue a full refund and an additional credit equal to 10% of the affected product price.